As a Network Operations Technician, you will be a customer-focused professional that provides leadership and technical expertise in the support of SES customers and services. You are highly motivated, disciplined, dedicated to making a positive difference, obsessed with customer success, driven to provide an extraordinary customer experience, and willing to assist and help other team […]
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Provide Level I technical support Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections […]
PRIMARY RESPONSIBILITIES / KEY RESULT AREAS Provide exceptional customer support and serve as the main point-of-contact and facilitate all communications between customers, vendors, internal and external fix agents necessary to resolve highly technical issues Provide Level I technical support Monitor all satellite, ground and terrestrial network elements to assure mission critical traffic and customer connections […]
