Consultant – Customer Solution Engineer

Company Details

Global Coverage | Local Knowledge

Consultant – Customer Solution Engineer

  • Ability to create, understand and discuss satellite Link Budgets details with clients
  • Fundamental experience in satellite/ telecommunications / broadcasting / broadband services
  • Support pre-sales & post-sales customer solutions
  • Fluent in English; French and/or Arabic is a plus

Key Responsibilities

  • Technical assistance for Sales (Africa region) – main point of contact for all technical discussions
  • Be the technical interface with customers in the region
  • Provide management and sales team with feedback on the specific technical needs of the regional satellite services market
  • Analyze competitors’ technical offerings

Pre-Sales Responsibilities

  • In collaboration with sales, understand customers’ requirements and capabilities
  • Generate link budget analysis using the optimum capacity based on the available inventory
  • Interface internally with the various technical and operational teams to ensure optimization of resources employed and expedited solutions delivery
  • Work with Sales to understand RFP requirements and collaborate internally to generate technical proposal
  • Design the solution and provide technical proposal to meet customer requirements; solutions can be just satellite capacity, satellite capacity and managed services, or just managed services
  • Identify and qualify potential partnerships to meet market demands
  • Propose prioritization of opportunities in region

Post-Sales Responsibilities

  • Drive work orders
  • Manage customer and the technical support team availability in driving the work orders
  • Ensure the space segment and ground equipment is ready prior to service activation
  • Customer Communication
  • Ensure customer is kept up to date
  • Ensure customer is on target
  • Learn customer plans to set ABS up for any follow on deals
  • Technical contact escalation point for ongoing operational issues that require customer actions

Requirements:

  • Experience in the fundamentals of satellite communications, link budget and ASI analysis
  • Good understanding of ground equipment functionality, performance, implementation, and operation; hands on experience is a plus
  • Knowledge on Africa regional market demands, potential customers, competitors, vendors, available solutions and market pricing are desirable
  • Knowledge of VSAT platforms and modem technologies – data and video services such as iDirect, Newtec, Comtech, Gilat, Novelsat, UHP
  • Good understanding on mobility network or SATCOM on the move
  • Knowledge of design and installation of video services to include contribution, distribution, OTT, and new technologies; related experience in Video Broadcasting is a plus
  • 3 years in Sales Engineering or experience with satellite communications services
  • Able to work as strong team member with Sales teams and customer contacts
  • B.S. in Engineering or related degree
  • Fluent in English; French and/or Arabic are a plus

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Tagged as: RFP, gilat, UHP, iDirect, Newtec, Comtech, Novelsat

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