Job Description:

• Setup of UHDs in quality, cost, and time, based on the design concepts and the Integrated Master Schedule (IMS).
• Support and supervise the installation and execution of defined service management processes in the UHD as well it’s integrative process support function within the O&S organization.
• Deliver UHD daily operations according to ISO20000 and ITIL V3.
• Support and supervision of operations of the UHD and UHD reporting.
• Enabling and support of best practices exchange and continuous improvement.
• Ensure the interfacing with the Service Operations (TST,PMT) and Logistics as well as clear defined hierarchical and technical escalations within the project in order to allow fast solution of problems / tasks in high quality.
• First point of contact for all issues concerning all UHD.
• Delivery of high quality supply support in order to ensure efficient system availability with the defined budget.
• Issue technical bulletins to inform customers of problems and support them in taking necessary action.
• Consult with experts to ensure integrated actions plans
• Monitor issue resolution and liaise with stakeholders
• Monitor response times and user satisfaction levels
• Ensure the operations meet the agreed service levels
• Improve techniques and practices for managing client queries, troubleshooting and problem resolution and prior-itization.
• Establish and maintain positive business relationships with customers, suppliers and partners (internal or exter-nal) deploying and complying with organizational processes

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

• Airbus Defence and Space Saudi Limited

Contract Type:

• Fixed term Contract / CDD / Befristet / Contrato de duración limitada

Experience Level:

• Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

• Customer Eng.&Technical Support&Services <JF-CS-PS>

Tagged as: integrated master schedule, iso20000, itil v3, TST, PMT