Hardware Technician

Company Details

Accelerating Innovation

Tasks & Responsibilities

  • End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular;
  • IT technologies as used at the client, eg. HP/DELL desktops, notebooks, Konika Minolta printers and
  • MS Office applications;
  • Support of Meeting room infrastructure like discussion systems;
  • Management of the on-site stock (storing or retrieving equipment, informing the Technical Officer about shortage of items in stock,…) and for maintaining the inventory records in SAP for the following hardware: HP/DELL desktops, notebooks, Konika Minolta printers and MS Office applications;
  • Replacement of screens as well as Notebooks and PCs, including the installation of notebooks and PCs with a provided image (PXE boot) in line with the replacement policy (currently devices older than 4-5 will be replaced);
  • Provide fixed phones (IP, dect and digital phones) and mobile phone devices support to the users;
    Cover small repairs/maintenance (replacement of HDDs, adding more RAM..) with spare parts provided by the client;
  • Provide onsite 1st level support for around 70 Printers including scheduling maintenance with the Service technician of the provider;
  • Responsible for the Setup of around 100 devices per year in users’ offices and shared rooms (like meeting and Control rooms). This includes new installations and office moves;
  • Directly interact with the maintenance provider for the resolution of any task related to those services.

Requirements

  • University degree or equivalent certification in IT or any relevant field is preferrable;
  • Minimum 5 years of working experience in a similar role;
  • Professional certification as MCP Windows 10 or any other professional certifications (e.g. MCP – MS Office, etc) are a plus;
  • Experience in working with Atlassian JIRA Service Desk Tool;
  • Experience in a structured, ISO 9000 certified and/or ITIL based information technology service environment;
  • Experience in using software distribution systems (MS SCCM);
  • Experience in providing support for Document Management Software;
  • Ability to support Users in solving issues with MS Teams, WebEx, Zoom;
  • Knowledge of English language at C2 level;
  • Previous experience in international professional environments;
  • Strong Customer focus;
  • Service orientation;
  • Team spirit;
  • Highly effective interpersonal skills in dealing with demanding customers under high workload.

Tagged as: ITIL, IP, webex, digital phones, mcp windows 10, atlassian jira service desk tool, ms sccm, zoom

Visit us on LinkedInVisit us on FacebookVisit us on Twitter