Description

• Managing an application portfolio and associated projects.
• Identifying opportunities for application optimization, redesign, or process improvement – focused on collaboration systems and internal tools.
• Providing application administrative support across applications as needed.
• Partnering with business stakeholders, vendors, and IT management to provide a strategic vision for new and supported applications and create system roadmaps and business processes.
• Addressing the various needs, concerns, expectations of stakeholder groups in planning and executing projects, meeting project requirements, and creating project deliverables.
• Building a strong technical culture around our business systems that emphasizes technical excellence, rapid iteration, strong security, and frictionless user experiences.
• Manage application maintenance outsourcing & software contract agreements.

Requirements

•  3-5 years of experience in an Applications Manager or similar role preferably supporting SaaS applications.
• 2 years of Vendor management.
• Deep hands-on experience with application implementations, enhancements, and integrations. • Experience managing ticketing, CRM, ERP (SAP) systems is an advantage
• Proven functional experience with business units including Employee Communications, Engineering, IT.
• Strong communication skills, with the ability to clearly explain system changes and functionality to all employees
• Experience setting up ongoing procedures for collection and review of project statuses and goals.
• Excellent verbal and written communication skills

Tagged as: customer relationship management, business systems, software as a service applications