Satellite Operation Centre (SOC) Operator – SATCOM

Company Details

Never Alone. Always Aware

Project/Program Overview

General Dynamics Mission Systems–Canada currently has a new position for a fulltime SATCOM Operator. This position is key in providing 24/7/365 support to the DND Satellite Communications Operations Centre (SOC).

Job Description
Typical Duties

  • Logging & processing of technical events and/or generation of incident reports
  • Assist clients with minor trouble shooting and modem configurations
  • Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations
  • Answering SOC Phone, E-Mail, and chat messages
  • Coordinate satellite access and de-access activities with DND Operational units
  • Providing On-the-job training for new SOC Operators
  • Performing shift hand-over briefings
  • Collecting and processing post-mission information
  • Producing weekly/monthly reports
  • Remote Monitor and Control of Satellite Anchor Stations
  • Work 24/7 shift work within Department of Defence (DND) SOC

Essential Skills

  • Requires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications; and
  • Specialized or formal SATCOM technology training from a recognized institution and/or equivalent experience.
  • Experience with operation and monitoring and control of SATCOM systems;
  • Experience in planning and/or execution of satellite communications activities
  • Ability to communicate effectively with customer at a variety of authoritative levels;
  • Ability to troubleshoot, using initiative and judgement, applying knowledge gained from previous experience;
  • Possesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issues;
  • Good appreciation of the customer’s facility, methods of operation and sensitivities;
  • Knowledge and skill in using computer desktop applications (i.e. Microsoft Office tools)

Ideally you will have experience in some of the following:

  • Previous Canadian Forces experience or working in a military environment
  • Experience with commercial and/or military SATCOM networks
  • Experience with large terrestrial SATCOM terminals
  • Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods
  • Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.

Tagged as: satellite, SoC, DND, technologist

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