Enabling the Connected World
Inmarsat has been at the forefront of global mobile satellite communications for forty years, and is the market-leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 14 geostationary satellites. Inmarsat is a privately owned company with a profitable track record and significant growth aspirations.
This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.
Inmarsat’s Maritime business unit is the leader in global mobile satellite communications at sea. Thousands of vessels rely on our unrivalled end-to-end service availability and coverage for operational communications and safety services. We offer the broadest portfolio of mobile voice and data solutions on the market to meet the needs of all types and size of vessel – and every budget.
Inmarsat leverages a combination of direct sales and indirect sales via strategic channel partners to deliver our market-leading services to land, sea, air, and government customers globally. We are seeking to appoint a Director, Channel Partnerships, Asia-Pacific to lead partner relationships across the region and to oversee all sales and commercial activities, coordinating and collaborating cross-functionally to ensure we bring the best of Inmarsat to our partner community in the region. The appointee will lead a team of at least three regional partner managers to deliver growth, both for Inmarsat and for the partners together.
Primary Purpose of The Role:
The appointee to this post will hold full commercial sales and P&L responsibility for a minimum of eight regional partner accounts, representing >$80m annual revenue. Leading a team of regional partner managers, the appointee will be the first point of escalation for those partners in the Asia-Pacific region, across all market sectors and all Inmarsat portfolio.
The appointee will be responsible for retaining and growing revenues with portfolio partners by exceeding sales quota, developing and implementing sector and region account plans, and positioning Inmarsat as ‘partner of choice’ for the resellers in their portfolio. Specifically, that means the reseller uses Inmarsat as primary supplier for VSAT services, first choice for L-band back up services. Significant experience in account management and expertise in solution based selling in these sectors will be key to achieving maximum results.
- Sales & Business Development – Asia-Pacific region
- Lead a team of 3+ partner managers responsible for Inmarsat commercial relations with value-added resellers in the region.
- Meet or exceed commercial sales and revenue targets circa USD$80m +.
- Actively promote partner sales in-region, including working day-to-day to support partners close deals with end-customers.
- Promote Inmarsat Portfolio to Inmarsat partners, their customers and prospects.
- Represent Inmarsat in regional partner and customer meetings.
- Develop and maintain detailed sales pipeline (new business & renewal).
- Identify and priorities regional pipeline / growth opportunities.
- Account Management
- Own and deliver challenging sales / revenue objectives.
- Act as ‘single point of contact’ for portfolio accounts into Inmarsat – proactively align internal teams and resources to promote and achieve objectives.
- Build a global account plan – track and report on key channel metrics for each account in the managers portfolio, specifically:
- Sales pipeline (in Salesforce)
- Revenue against budget
- GX/FX installs against contracted commitment
- L-band/FB attrition against forecast
- Debt and credit evolution
- Ensure that Inmarsat delivers high standards of customer experience / satisfaction as measured via corporate CSAT & NPS measures.
- Proactively build and lead cross-functional teams to support customer projects and deliver positive commercial outcomes for both partners and for Inmarsat.
- Liaise with product management, providing feedback from the market and proactively contribute to proposition development.
- Strong CRM management (using Salesforce), including developing a detailed engagement strategy for each account.
- Compile timely and accurate reporting using the correct formats to drive commercial decisions and facilitate growth.
- Regional Strategy
- Develop and execute regional indirect sales strategy to increase Inmarsat market share in the Asia-Pacific Region, reporting progress to Inmarsat CEO and Executive quarterly.
- Act as single point of contact for regional partners into Inmarsat.
- Collaborate with partners to build and sign off joint business plans informed by the partners’ own business strategy and aligned to Inmarsat LRBP growth objectives.
- Prospect for new partnerships in-region and build acquisition strategies for new / target VARs in the region.
- Contributing to wider BU sector development and Inmarsat Corporate regional plans as part of the annual planning cycle.
- Industry Representation & Marketing
- Help to raise the profile of Inmarsat within the Asia-Pacific region.
- Represent Inmarsat at industry trade shows and conferences.
- Provide market intelligence in collaboration with Maritime Market Intelligence
Essential Knowledge, Skills and Experience:
- Bachelor / Master’s Degree in Business, IT, Telecommunications or equivalent.
- Proven experience in a sales leadership role, specifically leading quota-based sales teams.
- Proven experience building effective executive level commercial relationships.
- Proven experience driving revenue growth via indirect partnership.
- Proven experience with solution-based / strategic selling methodology.
- Proven sales execution, as measured through delivery of multi-million revenue targets.
- Proved record negotiating and closing complex deals.
- Proven ability to create new business, thinking creatively to identify new opportunities.
- Proven experience working in matrixed organizations, navigating internal barriers and collaborating cross-functionally to influence desired outcomes.
- Satcom portfolio and/or sector knowledge, with existing C-level relationships across the Asia-Pacific region preferable.
- c.5-10 years’ experience in a similar senior Director-level sales position, preferably within the satellite communications industry in the Asia-Pacific region.
- Fluent in English and Chinese Mandarin (fluency in Cantonese, Japanese, Korean and/or additional Asian languages considered favorably)
- Eager to sell / hunter mentality.
- Strong work ethic, independent ‘self-starter’ – comfortable working remotely.
- Excellent analytical skills, competent with Excel, PowerPoint and Salesforce.
- Open to new technology and a quick learner.
- Team player with good interpersonal and communication skills, social and outgoing.
- Confident and comfortable travelling pan-region and globally (up to 40% as needed).
- International network and cross-cultural understanding is an advantage.
Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviors which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organization.
- Accountability – taking ownership, getting results and keeping our promises.
- Respect – collaborating, embracing diversity and valuing differences.
- Excellence – creating bold solutions for our customers and putting quality at the heard of everything we do.