IT Local and Network Support – Madrid

Company Details

Our mission is to support and enable the space industry in its endless drive towards technological and economical growth.

We are currently recruiting candidates for multiple IT Local and Network Support positions with different levels of seniority for one of our customers located in Madrid, Spain. If you are interested, please submit your CV in English.

Tasks & Responsibilities

  • Providing 1st, 2nd and 3rd line support in a Microsoft based workplace;
  • Evaluating, categorizing, logging users requests, problems and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) and maintenance and replacement of existing workstations, as well as other systems like mobile devices and printers;
  • Maintain, update and integrate Knowledge Base DB, procedures and working instructions;
  • Assisting and advising the user community in the technical and functional use of the Clients Corporate services and applications;
  • Experience in Telephony (Alcatel-Lucent);
  • Patching PBX (patching cables between PBX and patch panel);
  • Supporting analogue lines currently present at Site not passing through the PABX and ISDN lines;
  • On-site stock management- patch cords, connectors, PBX line;
  • Local dial DB update;
  • Ticket management;
  • Troubleshooting aimed to fix incidents/issues;
  • Add / Moves / Remove extensions and related cabling on PABX side;
  • Configuration of group / hunt group and chief/secretary phone setups;
  • Extension and Voice-Mail Configuration on PBX;
  • PABX cabling patching;
  • Experience with Videoconference (Polycom) technologies;
  • Local Support for VC Endpoint Devices (Centrally managed);
  • Support for Back-End infrastructure activities that cannot be performed remotely;
  • Check physical connection (power network);
  • Physical Hard reboots;
  • Manage on-site Spare VC equipment and deployment;
  • Inventory Management limited to providing asset information to the central team;
  • Experience with LAN (Cisco):;
  • Service Request activities related to LAN devices (installation. Move, replacement, decommission);
  • Patching between LAN devices;
  • Switches/Routers rack mounting and powering;
  • Support to Local surveys when required;
  • Wireless LAN (Cisco) experience;
  • Move, Add, Change of ceiling-mounted Access Points.


  • Candidates must be already in possession of a National Security Clearance;
  • Technical background or Bachelors Degree in Information Technology (or similar subject);
  • Relevant work experience with different levels of seniority will be considered;
  • Proven professional experience in troubleshooting hardware and software issues on either Windows systems and on mobile platforms;
  • One or more Microsoft professional certifications, such as MCITP, MCTS, MCSA, MCP is consider an asset;
  • Good knowledge of wired and wireless networking, knowledge of data-center related activities;
  • Experience in Video Conference and analogue/digital Telephony;
  • Experience with Cisco devices;
  • Work experience in an international environment is considered an advantage;
  • Willingness to occasionally work outside regular office hours and availability to go on business trips;
  • Excellent communication skills (written, interpersonal, negotiation and telephone communications) are crucial;
  • Sense of initiative and ability to work independently and manage multiple tasks simultaneously;
  • Proactive attitude to solving problems;
  • Service orientation;
  • A very good working knowledge of spoken and written English is a distinctive advantage;
  • Proactive and customer-focused mind-set.

What do we offer

ATG Europe offers excellent working conditions and provides you with all the necessary means to further your career. We believe that training and education, combined with regular assessments and a personal development plan, will create the best environment for growth. If needed we also assist you with settling in your new home or finding the right school for your children. ATG will help in any way it can, including a relocation budget that is applicable for ATG staff as well as employees working at one of our clients.

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