Airfreight Coordinator

  • Full Time
  • CUSTOMER SERVICE
  • SOUTH KOREA
  • Posted 6 months ago
  • Native-level Korean, and business-level English communication skills (written & oral)

Company Details

Going all the way, together, for our customers and society

A dynamic career opportunity right in the heart of major transformation of a TIME-100, world-class organisation which constantly challenges you and helps you to grow.

We offer

Maersk is a global logistics industry leader, and working in the forefront with our large customer base gives a unique chance to make a significant difference on world trade & economy together with talented colleagues. We value diversity and values of our staff, and offer competitive compensation.

Key responsibilities

  • As a primary point of contact for customer service, ensuring customer satisfaction by high-quality & timely service in cooperation with customers, colleagues, and overseas counterparts
  • Quotation, execution of daily operations, ensuring to meet KPIs, and handling customer reports
  • Arrangement of truck, packing, customs clearance, air space booking, transport document issuance, communication, billing, etc. for air exports, imports, and crosstrades.
  • Simple negotiation, vendor management, GP maximisation, SOP creation & adherence, troubleshooting, other ad-hoc assignments

We are looking for

  • Obsessive customer-centricity
  • Ability to work with good self-organisation, accuracy, and priority even under pressure
  • Strong interpersonal & communication skills with external & internal stakeholders
  • Prior experience in airfreight operations is a big plus
  • Native-level Korean, and business-level English communication skills (written & oral)
  • Experience with Microsoft Outlook, Teams, and Excel
  • General numeric skills
  • Work overtime/in shift whenever there is a business need
  • Proactive/independent initiative & job ownership/commitment
  • “Can-do” attitude & willingness to learn and try new things
  • Mindset to always challenge status quo for improvements

Tagged as: air space booking, crosstrades, gp maximisation, sop creation & adherence

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