Senior Project Solutions Engineer

Company Details

SMALL IN NAME BIG IN STATURE

Although this role has been advertised as Content + Cloud, please note that you would be employed by Mirus, one of the group’s companies. Content + Cloud is a leading technology and managed services provider, ranked within the top five European and top 50 global managed services suppliers and operates out of offices in London, Manchester and Cape Town and, via its global partners, in 13 countries across the world. The award-winning company provides a range of services including 24/7 support, cloud services, cyber, ERP software implementation, technology transformation and change projects, strategic consulting and analytics.

We are a dynamic and fast-growing company that truly values and is reliant upon our people, our culture and our commitment to excellence we call Service Obsession. Being the best means having the best people, and getting the best people means being the best place to work. 
Following the completion of a significant equity investment in June 2016, our strategy is to continue to deliver significant growth, both organically and through acquisition, evolving our proposition and positioning to reach a broader target audience.

The Role

To plan and implement all project activities throughout the project lifecycle, ensuring project objectives are met and smooth transition to the service desk.

Requirements

In the role of Project Solutions Engineer, the main responsibilities are:

  • Create workplan based presales BoM and work with the project manager to create project plan
  • Implement the Project Implementation work, ensuring all activities are actioned in line with project plans and timelines.
  • Track and update project activities and deliverables using appropriate tools.
  • Constantly monitor and report on progress of the project to all stakeholders.
  • Escalate when the project is at risk of not delivering to the agreed requirements or timescales.
  • Escalate when scope creep occurs to ensure change request process is followed
  • Managing client expectations through clear communications.
  • Create and maintain customer specific infrastructure documentation.
  • Support colleague development to enable them to resolve issues confidently and effectively.
  • Take responsibility for own continual professional development, ensuring up to date industry and technical knowledge.
  • Undertake all other reasonable requests.
  • Manage and work to internal and customer SLA’s, escalating any concerns.
  • End to end ownership of problem resolution.
  • Managing client expectations through clear communications.

Where required you may be asked to help provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected:

  • Manage and work to internal and customer SLA’s, escalating any concerns.
  • End to end ownership of problem resolution.
  • Managing client expectations through clear communications.

Qualifications and Knowledge

  • Experience of managing or supporting projects.
  • Experience of working in a customer facing role
  • Familiar with working to SLA’s to meet both customer and contract requirements
  • Working as part of a wider service delivery function.
  • Supporting multi-site clients.
  • A good level of knowledge and application in:
    • MS Windows Server Technologies
  • Exchange Technologies
  • Active Directory
  • Firewalls, Router & VPN Technologies
  • Experience of managing or supporting large scale projects.
  • Office 365
  • VMWare
  • Azure
  • 2+ years’ experience as a Field based engineer supporting SME’s.

Skills and Experience

  • Able to communicate verbally and in writing to both technical and non-technical audiences.
  • Creative, analytical problem solver with the ability to apply original and innovative thinking.
  • Methodical approach suitable to resolution of client requirements.
  • Able to manage changing workload and priorities.
  • Able to work both within a team and using own initiative.
  • Install, configure, troubleshoot issues, decommission & make recommendations for upgrade using:
    • All MS Windows Server Platforms
    • All SBS Platforms
    • All MS Exchange Technologies
    • MS365, O365, Sharepoint, Teams
    • Azure configuration and migrations
    • Apple Technologies
    • Android & Windows Mobile Technologies
  • PC/Server Hardware – upgrade, both hardware and firmware. Raid configurations, iLO.
    Comms Cabinet Patching
  • AD – configure sites and services, resolve issues.
  • DNS – running through the DNS structure to ensure domain entries exist for DC’s, moving external
  • DNS services around to different IP’s when internet changes.
  • VMWare / SAN – determine system state.
  • Group Policies – create, breakdown, troubleshoot issues.
  • Firewalls, Routers & VPN’s – install, configure & troubleshoot.
  • NAS & SAN Technologies
  • Project Management; PRINCE2 or equivalent

Values & Behaviours

  • Teamwork:
    • Communication
    • Respect
    • Honesty
  • Improvement:
    • Educating
    • Evolving
    • Analysing
  • Community:
    • Social Events
    • Culture
    • Charitable Endeavours

Benefits

  • Package dependent on experience
  • Working Monday – Friday, 9am-5.30pm (37.5 hours per week)
    20 days holiday (raising by 1/2 day every 6 months of continuous service up to 25 days, excluding bank holidays)
  • Role based out of our Milton Keynes offices (50% field based, 50% office based)
  • Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities…)

Tagged as: VMware, azure, office 365, smes, r sla’s

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