Operations Support Engineer

Company Details

We look forward to reaching beyond gravity together with you.

Job Highlights

  • Bachelor’s degree, electrical, telecommunication
  • Experience in technical support, spectrum analyzer
  • BTS Ari, Ownership benefits

Job Description

At mu Space Corp, our strong passion for space is the key factor to create amazing things for improving the quality of life and enabling cities to become more sustainable for the future. We are looking for people who share that passion and dedicate themselves to make a commitment that leads to success.

As an Operations Support Engineer, you will be responsible for more complex testing and analysis activities involving satellite operations. An ideal candidate must be proven interpersonal skills, be a problem solver, and be committed to success. The ability to thrive in a fast-paced environment is a must!

MAIN RESPONSIBILITIES:

  • Set up and configure ground communications support
  • Technical and operational support for assigned customers, including responding to technical requests and issue escalation
  • Build and maintain a strong relationship with the operation team of customers
  • Ensure the timely response for any technical support/requests from customers
  • Communicate and prepare reports regarding support/operation activities for internal use and customers
  • Maintain logs, operations procedures, and documentation

POSITION REQUIREMENTS

Required qualifications:

  • Bachelor’s degree in Electrical Engineering, Telecommunication, Information Technology, or related fields
  • Minimal two years experience in technical support and operation in telecom industry (experience in satellite field is an advantage)
  • Experience with measurement devices such as spectrum analyzer
  • Self-learning and high problem-solving ability
  • Excellent communication and interpersonal skills, service mind

Preferred skills:

  • Self-motivated and highly accountable with an ability to balance multiple projects while working under tight deadlines
  • Ability to solve problems creatively, be resourceful, and develop innovative solutions for analysis
  • Ability to learn quickly about how new technologies and approaches could affect the design process
  • Ability to work independently with minimal supervision

Desired values:

  • Visionary and risk-taking and can-do attitude
  • Passion for technology, telecom, space, or satellite industry
  • Willing to learn, innovate, try new ideas, and push the boundaries
  • Able to quickly take initiative and think out of the box to solve problems
  • Strong sense of accountability and integrity, work ethic and drive to succeed

Tagged as: electrical, technical support, telecommunication, Spectrum analyzer, telecom industry, satellite industry, bts ari, operation procedures

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