Ground Support Engineer, Network Operations

Company Details

Connecting everyone, everywhere

With OneWeb, You’ll Get To:

  • Be part of the technology revolution in Space
  • Accelerate your career through fast paced experiential learning and executive-level exposure
  • Work with razor-sharp colleagues in a company where people come first
  • Who You Are: You’re passionate about Operations and have a drive to ensure network availability.
  • You’re agile and love rolling up your sleeves.  You read, learn, examine, and are full of ideas.  You’re sparked by a fast pace and new challenges.  You want to make a real difference in the world by revolutionizing technology in Space.

What You’ll Do:

The Ground Support Engineer is a member of the OneWeb Technical Operations team operating out of our Global Network Operations Centre (GNOC) in London. The Engineer will be responsible for ensuring the successful operations across satellite network portals (SNPs) and PoPs.  This includes monitoring the network for alarms and faults, and performing Fault Diagnostics, Isolation and Recovery (FDIR).  The role will require working on a shift basis once the system is supporting live customer service

Responsibilities include:

  • Be a key part of the eyes and ears of our technical operations team
  • Perform fault detection, isolation, and recovery across the technical operations landscape
  • Work alongside Senior Engineers across RF, IP network, Core LTE and Cloud operations during complex fault investigations
  • Contribute to the creation of desk level procedures that will support operations grow towards commercial service introduction
  • Create and update incident, change and problem tickets related to operational issues, maintenance tasks and technical investigations
  • Perform proactive analysis and conduct heath checks to identify network anomalies before the impact commercial service

What It Takes:

  • Experience in working in either a Network Operation Centre, earth station or field installation environment
  • Problem solver, an innate curiosity of technology and love of developing new technical skills and tools
  • Excellent communications skills: ability to clearly and concisely convey ideas and technical information to engineers and senior staff members
  • Self-starter, proactively takes the lead/initiative to ensure operational issues are resolved effectively and efficiently

What We’d Love:

  • Experience troubleshooting, operating, and maintenance in some of these areas RF, IP networking,
  • 3GPP LTE or cloud operations
  • Experience of working with MEO, and LEO telecommunications satellite technologies and systems

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