Technical Support Operator

Company Details

The Democratization of Space

Saber Astronautics is a space engineering company specialising in satellite mission operations. Our global reputation is one of precision, innovation and commitment to the growth of the space industry. Saber launched and operates the next generation Mission Control Center “Responsive Space Operations Center” (RSOC) program with sites in Australia and the USA.

Saber believes our future is among the stars. Our goal is to democratize space access, making it accessible to everyone. We do this through our commitment to cutting edge technology. We stay at the forefront of our field in a continuous process of invention and discovery. 

Diversity drives innovation. Saber is fully committed to a workplace that is respectful, inclusive, and diverse. We are at our best when we reflect the customers and communities we work with. We strongly encourage indigenous people, mature age people, people with disabilities, culturally and linguistically diverse people and people of the LGBTQIA+ communities to apply. We also encourage authenticity and our open, dynamic culture at Saber means that an undergraduate can speak up alongside a 20-year industry veteran. Join us as we build towards a galactic future! 

The Opportunity

  • Saber Astronautics is expanding rapidly, alongside a booming space industry. You’ll be working with some of the best and brightest in the space industry. No ideas are too big, no job is too small. See your ideas come to life!
  • You’ll work in leafy Chippendale in Sydney. Public transport is within a 5-10 minute walk, with quick access to restaurants and cafes in Chippendale, Central Park and Spice Alley, and a bakery/cafe making famous sourdough and coffee just seconds away from our front door. We encourage a healthy work-life balance, facilitated by our flexible working arrangements and supportive working relationships. We also take having fun very seriously.
  • We encourage anyone who is interested and passionate to apply to see how they can join the space industry and make an impact.

The Role

  • Saber Astronautics is seeking a qualified Technical Support Operator (Level 2) to join their team for a full-time position in Sydney, Australia.
  • Level 2 Technical Support Operators are responsible for the smooth day-to-day management and support of key functional systems utilised by the wider Saber Astronautics teams across the Australian and the US sites. Reporting into the Head of Infrastructure & Analytics, this role includes (but is not limited to) user account management, basic systems administration, and the deployment of software and hardware in support of business and space operations activities.
  • This is a critical role within our organisation and offers considerable scope for personal growth and professional development!
  • *Due to the secure nature of the work you may be required to perform, you must be an Australian citizen. Non-negotiable. PR and work visas are not able to be hired for this position.*

Requirements:

  • High familiarity with Linux operating systems
  • Deployment and installation of software on Linux systems (Ubuntu derivatives in particular)
  • 3+ years experience in help desk/technical support roles
  • Demonstrated knowledge and experience with networking, and enterprise network administration
  • Experience with Windows and Mac desktop environments.
  • Experience with Azure Active Directory or other comparable products.
  • Programming ability.
  • Experience in cyber security practises, and implementation of security policies.
  • Ability to work and troubleshoot with remote users and systems

Qualifications: 

  • Relevant qualifications from organisations such as CompTIA, CISCO, Microsoft, Red Hat
  • Demonstrated knowledge and experience with networking, and enterprise network administration

Desirable:

  • A keen interest in space!
  • A strategic and lateral thinker with strong analytical, conceptual thinking, and creative problem-solving skills.
  • A high attention to detail.
  • Strong communication skills to effectively share ideas, concepts and designs.
  • Ability to use initiative, work autonomously and remain professional.
  • Ability to learn on your feet and juggle urgent tasks to meet deadlines; good time management skills.
  • A strong team player, and able to interface with multiple departments and clients.
  • Ability to positively influence the direction of a team and organisational culture.

How to Apply

  • Cover letter
  • Evidence of Australian Citizenship
  • CV or Resumé
  • Portfolio of prior work (code samples and/or projects of note)
  • 2-3 professional references

Tagged as: microsoft, cisco, red hat, comptia

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