Request Desk Employee

  • Full Time
  • Posted 1 week ago
  • Dutch-speaking or French-speaking with knowledge of the second national language (spoken European level A2)

Company Details

Serco is among the leading Space Industry and Services Companies

Job Introduction

As one of the leading international companies providing quality public services, Serco’s United Kingdom – Europe region employs 31,700 women and men in 11 different countries, including Belgium, the Netherlands, Germany, France and Italy. Serco combines commercial know-how with an eye for quality public services. We advise policy makers, design innovative solutions, integrate systems and ensure the delivery of essential services that will make a difference to ordinary civil society.

In Belgium, Serco provides technical support to the Commandant De Hemptinne barracks in Heverlee and to the military base of the Meerdaalwoud in Oud-Heverlee. Serco is a reliable partner for providing support services to military bases of the British Armed Forces and the Australian Defense Force. We provide a wide range of quality services in sensitive areas around the world and provide daily support to more than 200,000 military personnel. Building on our deep and unparalleled understanding of the logistical needs of military organisations, we ensure that our offer matches the specific needs of the Belgian Defense. We use our extensive knowledge of military installations to make our presence unnoticeable to the operational military activities of Defense and also to provide an excellent service in terms of maintenance and facility management. Thanks to our experience in other geographic areas, we are able to offer a different perspective on local challenges and thus offer new solutions.

We are looking for a Request Desk Employee to join our team for one of our contracts in Sint-Truiden in the defense sector, a 45-minute drive from Leuven. It is therefore necessary to have a car for this position. 

We are also recruiting an Office Worker to join our teams for one of our contracts in Sint-Truiden in the defense sector, 45 minutes by car from Leuven. it is therefore essential for this position to own a car.

Role Responsibility

Request Desk Employee

  • Answering telephone calls
  • Listening and answering customer questions
  • Offering solutions for possible problems Arranging appointments
  • Processing data in the computer
  • Making reports

Office Worker

  • Be the image of the company
  • Welcome the customer in a proactive way
  • Anticipate requests
  • Manage situations in order to guarantee the customer promise.
  • Guarantee of customer satisfaction at reception.

Successful Candidate

  • High school diploma or equivalent
  • Knowledge of Word
  • Basic knowledge of Excel and Powerpoint is a plus
  • Dutch-speaking or French-speaking with knowledge of the second national language (spoken European level A2)


Any job offer is conditional on providing documents to verify your identity and eligibility for work as required by law.

Applicants are reminded that they will be asked to present such documentation during the recruitment process.

Contact a recruiter if you need more information about acceptable types of documentation required for identity and work permit verification.

Package Description

  • Average effective presence of 38h / week: 39h / week 6 days ADV.
  • Monday to Friday between 7:00 a.m. and 5:00 p.m., exceptionally weekends during events on a rotating basis.

About the Company

Serco’s legacy over the past 40 years has placed us in the Top 50 for public business services.

What unites Serco’s ever-growing workforce is the passion for providing quality service. To stay ahead of the curve, we must constantly evolve and improve the way we deliver our services, and everyone at Serco can play a role in this.

Serco offers a conducive environment for the encouragement of ideas and an extensive network of best practice support to help them turn their ideas into action.

If you share our values, you can reach over 50,000 colleagues around the world who are just as passionate as you are about providing quality service.

Serco European Agencies

Tagged as: office management, clerical, arranging appointments

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