IT Systems Engineer

Company Details

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We are the world’s leading satellite operator with over 70 satellites in two different orbits, Geostationary Orbit (GEO) and Medium Earth Orbit (MEO). We provide a diverse range of customers with global video distribution and data connectivity services through two business units: SES Video and SES Networks. Our global team works collaboratively to make a significant, and often a life-changing difference in the world. As part of our team, you will play an integral part in delivering on our vision. At SES, we connect and enable broadcast, telecom, corporate and government customers, and enrich the lives of billions of people worldwide.

You will be responsible for the evaluation, design, analysis, implementation, and documentation of Hardware and Software projects within SES and affiliated companies, as well as for IT project support within the organization and for customer-related projects.

Key responsibilities

  • Study, learn and understand all elements of the Ground Systems Engineering (GSE) IT infrastructure at SES, including the related policies and procedures
  • Design, Review, harden Operational Active Directory domain and create policies and the GPOs required to comply with STIG/DISM requirements
  • Review the procedures and documentation in place for GSE and suggest improvements
  • Determine the backup & restore requirements for the various servers, clients, databases, etc. in CSM; design and implement a new backup solution
  • Deal with any Help Tickets assigned to IT Systems, primarily related to GSE
  • Assist management with the setup of the new GSE support: bring ideas, improvement points, automatization ideas, provide cross-training
  • Provide support to internal and external customers for clarification of technical matters
  • Implement an effective onboarding/offboarding procedure for GSE accounts
  • Review, document, maintain and update all BCP processes
  • Provide continuously input to the Senior Manager, Global IT Systems to improve systems and services
  • Project Management (from budget setup via procurement control to handover and documentation) for the implementation of any required project using exist PMM
  • Provide inputs to the Manager, Global IT Systems, for administrative and management tasks, participate actively in team meetings
  • Provide general engineering support to other sections in the operational, engineering, sales and business development area
  • Support all IT related project tasks as assigned by the Senior Manager IT Systems; provide effective 2nd/3rd Level Support
  • Help with the implementation of LTDB long term databases for Monics
  • Provide effective support to users upon request and deliver a professional message and communications according to SESIT standards
  • Provide deliverables according to timelines fixed in project plans
  • Provide necessary input for annual budgets in time
  • Liaise with equipment suppliers and recommend cost-effective solutions and ongoing maintenance arrangements
  • Act as the interface between the executing party (GSY) and the internal and external customers

Competencies

  • Service and customer-oriented
  • Able to understand all stakeholders in the service delivery process
  • Process-oriented with skills in documentation and workflows
  • Demonstrates sound analytical skills and an innovative mindset
  • Excellent project management skills, able to coordinate and prioritize tasks effectively
  • Maintains excellent vendor relation skills
  • Able to problem-solve, provide practical solutions and demonstrates critical task/tactical related decision-making

Qualifications & Experience

  • Minimum 3-5 years of relevant professional experience
  • Proven experience in Project Management Methodology
  • Additionally, proven experience in:
    • IT Process Methodology (ITIL, COBIT…)
    • documentation and use of all solutions in Microsoft Office Suite
      scripting
    • monitoring tools
    • servers management, administration, troubleshooting and deployment (preferably HP Hardware)
    • virtualization technologies (Citrix, VMWare, Datacore…) (certification is an asset);
    • SAN technologies
    • Windows environments and Systems
    • Microsoft Active Directory management (certification is an asset)
  • Demonstrates good knowledge of backup technologies
  • Fluency in English (any other language being an asset)
  • Stays up-to-date with state-of-the-art virtualization concepts and technologies
  • Willingness to travel and communicate with international customers

What’s in it for you?

In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency, and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.

Tagged as: IT Engineer

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