Engineer, Satcom Operations

Company Details

Take Your Story Anywhere. With SES.

Primary Responsibilities:

  • Commissioning of Customer’s end to end VSAT communication services (GEO / MEO / LEO), focusing on RF Equipment – modems, antenna systems and baseband equipment
  • Building monitoring tools using both industry standard and bespoke systems to enable effective alarming and historical data collection of the customer’s end to end systems
  • Level 3 Operations Engineering support of customer’s sites in-service, to include Network Operations
  • Centre escalation’s and been part of an on-call rotation schedule
  • Complete operational changes to customer configurations along ITIL Change Management and
  • Internal Quality Processes
  • Work as part of a global team utilizing “follow the sun” support methodology and contribute to a 24x7x365 oncall schedule as required
  • Perform routine auditing of assigned Regional Area or specific Customer Sites; liaising closely with the Network Operations Centre and appropriate internal stakeholders
  • Collaborate with Engineering & Product Development teams in order to support the growth of the SES portfolio of products, act as the “voice of operations” to help ensure new products will fit into the operational environment

Who We Are Looking For (More About You):

Skills/Competencies:

  • Happy to work as part of a global collaborative team
  • An analytical mind with the ability to absorb data and ask challenging technical questions
  • Advanced understanding of GSO / NGSO Satellite Constellations, Satellite Communications Baseband & Networking principles
  • Advanced understanding of Marine Stabilised VSAT terminals, configuration & troubleshooting – Intellian, Orbit & Seatel
  • Experience in managing satellite or telecommunications projects with a background in ITIL methodologies
  • Experience of collaborating with multiple departments and customers and understanding how to manage their expectations
  • Linux systems administration and IP Networking experience, certifications preferred

Preferred Education & Experience:

  • Education at University level within Engineering or appropriate demonstratable industry experience
  • Minimum of 5 years’ experience in the satellite industry with Field, NOC and / or Operations experience; experience in Maritime Cruise or Offshore Energy a plus
  • Excellent understanding of satellite constellations, satellite communications baseband, network management and modem systems across multiple vendors, certifications preferred

Preferred Qualifications:

  • Fluent English language speaker
  • Ability to work within the EU
  • Ability to participate in an on-call Rota to cover 24x7x365 support
  • Willingness to travel Internationally as required for Training and Customer Site Visits up to 10% of time

What’s in it for you:

  • Flexible working policy
  • Bonus and equity plans
  • Comprehensive and competitive benefits plans
  • A range of wellness activities and employee assistance programmes (varies by location)
  • An employer that values all aspects of Diversity and respects every individual’s story

Tagged as: Satellite Communications Baseband, ngso satellite constellations, itil methodologies, networking principles

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