Engineer, IT Operations

  • Full Time
  • COMPUTER SCIENCE
  • USA
  • Posted 5 months ago
  • NATO/EU SECRET clearances are considered a strong asset. Fluency in English. Willingness to travel internationally. On-call duties will be required 24/7 on a rotational basis.

Company Details

SES is the world-leading satellite operator. It provides reliable and secure satellite and ground communications solutions. We push for breakthroughs in connectivity and their impact for people worldwide.

YOUR RESPONSIBILITIES

  • Install and operate the global SES IT infrastructure and systems (Linux / Windows / VMWare / Storage / AD / Citrix)
  • Proactively monitor the SES internal IT Infrastructure through enterprise monitoring tools (Spectrum, Nageos, Weathermap, Centreon, HP Openview, Netbrain, etc.)
  • Proactively recommend solutions/modifications of the existing IT environment in order to secure SES’ operational assets, in particular the satellite operations environment
  • Provide support to internal and external customers for clarification of technical matters and the resolution of technical issues, improve the end user experience
  • Ensure maturity improvement and adherence of/to all IT service management processes, including, but not limited to, incident management, change management, request fulfilment, problem management
  • Maintain standards and standard operating procedures
  • Work actively with the IT Service Mangement tool (Service Now)
  • Create Incident Reports for major incidents, actively participate in answering / resolving Problem Tickets
  • Work actively with the IT Service Desk to help create troubleshooting procedures for common issues
  • Help create knowledge base articles for common issues and for user self-help portal
  • Focus on simplification and standardization
  • Stay up-to-date with state-of-the-art IT concepts and technologies
  • On-call duties will be required 24/7 on a rotational basis

YOUR COMPETENCIES

  • Ability to integrate into cross-functional and/or virtual project teams
  • Strong analytical and problem-solving skills: ability to frame complex problems or business issues and can elaborate and articulate alternative solutions
  • Proactive approach towards potential and/or current customers
  • Ability to work independently with minimal supervision
  • Ability to understand priorities and to proactively deliver results, even under tight deadlines
  • Ability to overcome resistance to change
  • Knowledge of DHCP and DNS management using Infoblox or similar tool
  • Broad understanding of all technologies covered in the IT Operations group
  • Ability to learn new technologies quickly
  • Ability to understand business requirements and all stakeholders in the service delivery process

YOUR QUALIFICATIONS

  • Bachelor’s Degree in Computer Science, Business Information Systems or equivalent
  • Minimum three to five years of applicable professional experience in a large heterogeneous environment
  • Sound technical understanding of the IT landscape and related technical skills
  • Broad knowledge of Information Security and knowledge of the specificities of the satellite industry
  • Vendor Certifications preferred
  • Sound & proven experience with MS Active Directory, MS Server 2008 and up, VMWare and/or Nutanix
  • Fluency in English, any other language is considered as an asset
  • Willingness to travel internationally
  • NATO/EU SECRET clearances are considered a strong asset. Candidate must be willing to undergo a security clearance procedure as this position might require holding security clearance

OTHER KEY REQUIREMENTS/COMMENTS

Specific Projects

  • Deployment of new hardware and software solutions within the functional scope
  • Consolidation of existing implementations and solutions throughout SES
  • New network technology introduction
  • Policy implementation (CoBIT, ITIL, Security and other IT related)

WHAT’S IN IT FOR YOU?

In addition to a competitive salary and benefits package, we offer you a truly global opportunity in an exciting industry and all the support you’ll need for both your professional and personal development. But most of all, we offer a truly unique opportunity to play your part in making a difference for those who need it most. We strive to uphold honesty, transparency and courage in everything we do. We’re proud to belong to the SES team and collaborate towards success.

GOOD TO KNOW

SES and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. In conformity with U.S. Government technology export regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), and/or other applicable U.S. law, regulation or other requirements imposed by the U.S. Government, certain positions may require U.S. Citizenship, status as a lawful permanent resident of the U.S. or a “protected individual” as defined by 8 U.S.C. 1324b(a)(3), or eligibility to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Tagged as: linux/window /vmware/storage/ad/citrix, service now, infoblox, ms active directory/ms server 2008 and up/vmware/nutanix, cobit/itil/security, spectrum/nageos/weathermap/centreon/hp openview/netbrain

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