About the role

Reporting to the Head of Business Design & Technology Partnering. The role helps the development of our delivery plan, working with various teams within our Technology & Innovation division, You will support any potential escalations into the team as well as identify and lead improvement opportunities relevant to increased efficiency of ways of working and increase value of deliverables and support projects through the early stages of project governance.

As an expert in assigned process areas, the successful candidate shall be a point of contact for the division in discussing opportunities, challenges, competitions and strategy and thus working together, as suitable in building the roadmap for the future. The role needs to have a clear understanding of the Hyperoptic strategy, the long-term business plan and the strategy maps across the board to facilitate those discussions and capture business requirements.

What will you be doing?

• Obtain process efficiencies, devises strategies for improvement and solutions to align technology with business goals, in particular where automation can be obtained to reduce likelihood of data inaccuracy or impact on speed in delivery.
• Ensures that systems changes are thoroughly accounted for in plans and properly defined, including technical debt and operations/capacity requirements.
• Technology partners with divisions in Hyperoptic and acts as first point of contact for executives and management.
• Identifies business needs and maps end-to-end processes for key business activities.
• Contributes to the division roadmap creation as suitable.

What we are looking for:

• Information Systems Engineering, Computer Science/Engineering, or related degree
• Business analysis certification (BCS, CBAP/CCBA, PMI-PBA, or similar) / Process analysis/improvement certification (Lean/Six Sigma, or similar)
•  8+ years of experience working in business/systems analysis, solutions architecture, business improvement consultancy, or a similar role
• Extensive experience and working understanding of general business processes and organisational framework, including goals, strategy, culture and structure
• Experience of various tools and techniques e.g. walkthroughs, requirements analysis,
• Consulting roles, business analysis, process improvement, business operations, programme and project management background
• Strong Influencing and negotiation skills, analytical skills, critical thinking, and business acumen, with the ability to analyse complex data, systems, and processes, and present clear and concise information
• Must be comfortable challenging existing practice and be capable of driving positive change in a constructive and cooperative fashion
• Strong interpersonal, communication and organisational skills
• Using specialized analytical and business intelligence tools (Power BI or Tableau, or similar)

Why work for us?

Hyperoptic is the UK’s hyperfast broadband provider and we’re No.1 for reliability in ‘Broadband Provider Survey 2021′. We work smarter, together, being agile and responding with the speed our business and customers demand – without compromising on quality. We stay focused, performing at our best to ensure we are focused on hitting targets and goals together. And we strive for excellence, paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.

Some of our Benefits

Excellent career progression opportunities
25 Days holiday rising to a maximum of 35 with length of service
Private medical Insurance provided by AXA health
Life assurance giving you cover of 4 times your base salary
Our pension scheme matches your contributions up to 4%
Retail offers — discounts from hundreds of recognisable brands
Free Hyperoptic broadband if you live in a Hyperoptic area
Enhanced pay for new parents
Tastecard for restaurant, retail and entertainment discounts

We’re committed to providing equal opportunities to all applicants and employees. In fact, this is at the heart of our culture and values. We welcome applications from candidates from all walks of life.

For more information on the Hiring Manager or team for this role, please reach out to (Talent Partner) who can support with additional questions.

Tagged as: computer science, information systems engineering