Job Title

Software PA (Product Assurance) Support Engineer

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Job Description

Serco Nederland BV,/ Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies – We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

We currently have an exciting opportunity for a Software PA (Product Assurance) Support Engineer. based at ESAC, Madrid, Spain.

Role Responsibility

The successful candidate will support to any or all of the following activities:

  • Contribute to the establishing of the programmatic and technical software PA requirements within the framework of the ESA Software policy.
  • Evaluate Contractors’ plans, technical specifications and efforts proposed for the execution of the S/W PA programme.
  • Monitor and evaluate S/W PA analyses, reports and technical notes.
  • Participate to project reviews, meetings, Configuration Control Boards, Non-conformance Review Boards and Software Review Boards.
  • Prepare design trade-offs, analyses and reports using metrics to support project decisions.
  • Participate to software product evaluations and process assessments.
  • Establish and maintain databases to track NCRs, RFWs, action items etc. as required.

Specific Tasks:

  • Good product assurance requires good configuration control and the customer has several people involved in both areas. The customer doesn’t have much mission overlap in configuration control while in QA there is a strong input from TEC forming a sort of cross mission QA support with a small group. The small QA group is usually supported by QA functions provided in the missions usually from the configuration control area.
  • A PA/QA support also requires certain tools such as SONAR and possibly specific metrics to be run on continuous build system. There should also be PA; Risk Management and Document Management plans at the SCI-O level which is referred to in the individual SIPs of the missions.
    • In close liaison with SCI-OQ and in collaboration with the project/mission managers the PA/QA support includes the following tasks:
    • Establish the PA requirements and PA plan relevant to the project in compliance with the ESA SW Engineering and Product Assurance standards.
    • Guide and monitor the implementation of PA requirements by the project in order to ensure their proper implementation.
    • Monitor and control the performance/effectiveness of the processes used during the development of the software.
    • Maintain PA/QA processes and procedures relevant to the project (including PA documentation).
    • Participate in inspections and reviews (scrums, design, code, documentation …) of the project and directing the necessary preventive or corrective actions.
    • Define and ensure the correct application of problem reporting procedures.
    • Define, implement and perform a metrication program to manage the development and to assess the quality of the development processes and the products.
    • Implement and perform process assessment and improvement.
    • Perform project audits and assessments specifically for quality and configuration practices.
    • Provide support to SCI-OQ in PA/QA aspects, such as:
      • Participate in project reviews when requested;
      • Provide feedback on the projects by monthly report;
      • Develop and maintain PA procedures and practices applicable to SCI-O;
      • Provide feedback and support to SCI-OQ in configuration management aspects;
      • Spot check configuration management practices on all missions, ensuring the correct application of the configuration management procedures;
      • Provide support to the development and maintenance of configuration control procedures and practices applicable to SCI-O;
      • Feedback on risk management project status, performed by cross‐reference to the SCI-O risk policy,
  • Maintain methods and tools relevant to PA/QA activities (e.g. Sonar tool), verifying and reporting their correct use by the project.
  • Support test preparation (data, HW, procedures, etc.), witness testing and problem reports registers.
  • Support TRR and TRBs and the setup and maintenance of the test environment when needed.
  • Support configuration manager in preparing testing and deploying software releases.
  • Support the configuration manager with the development, implementation and maintenance of configuration control procedures.
  • Ensure document management process (e.g. releases) is in conformance with the Document management plan.
  • Support the Risk management process per mission, including participation in regular risk assessment meetings.
  • Support the selection and implementation of the development environment and verify availability to developers and users on time.

The Ideal Candidate

The successful candidate will bring a Master’s degree in software engineering or computer science with background on space engineering and minimum of 4 years’ relevant experience.

Additionally, the person requires:

  • Relevant professional work experience.
  • Familiarity with space product assurance practices together with a good working knowledge of appropriate working tools.
  • Practical experience in applying ECSS S/W standards.

Specific Competence Requirements:

  • Professional experience on SW engineering and product/quality assurance.
  • Experience on ESA software engineering processes and standards is an asset.
  • Experience in tools as JIRA, Sonarq, Confluence, Jenkins, Git, Nexus, Maven is an asset.
  • Experience in the development, operation and maintenance of ESA ground segment facilities and some scientific background is an asset.

Knowledge and proven experience in the following areas:

  • Configuration management of complex systems.
  • Software engineering and PA in critical applications.


Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Package Description

  • Highly competitive salary
  • Corporate Benefits Package
  • Relocation Assistance (if applicable)

About the Company

We work closely with the European Government Institutions & Space Agencies providing crucial Services with over 300 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

Madrid, Spain
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