Job Title

Software Support Engineer

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Job Description

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud – Make a difference every day.

We currently have an exciting opportunity for a Software Support Engineer, based at ECSAT (Harwell).

Role Responsibility

The successful candidate will be responsible for the maintenance and development of software tools for managing a large number (>350) of research and development activities over their whole life cycle, including:

  • Development and maintenance of TIA-applications that gather, analyse and present programmatic data associated with research and development activities (contracts).
  • Development and maintenance of new software tools according to TIA wide needs.
  • Migration of existing applications to a common application environment.
  • Development and maintenance of application documentation (including user guides and software development/maintenance documentation).
  • User training, including preparation of training materials.
  • Resolution of technical issues raised by application users.
  • Management of software change requests and software updates in a timely manner with minimal user disruption.
  • Provide inputs to management reports.
  • Follow the relevant and applicable ISO procedures and security directives.
  • Maintain the required level of confidentiality and security as defined in the ESA Security Directives.
  • Contribute to harmonisation of tools, SW-development and procedure in TIA, actively exchange knowledge with team members and/or other IT professionals in ESA and especially within the TIA domain.

The Ideal Candidate

The post holder shall have the following skills and experience:

  • Master’s Degree in Engineering or equivalent qualification;
  • Knowledge and at least five years of practical experience in developing web applications and software development for business management applications;
  • Technical knowledge and experience of the following technologies would be a distinct advantage: Microsoft SharePoint, SOA, SQL, HTTP/HTTPS Protocol, REST, Email Protocols, LDAP, Unix CLI, HTML, CSS, JAVA 7, JavaScript;
  • Thorough knowledge of Microsoft Office applications, including VBA scripting.


Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Package Description

  • Excellent Salary
  • Corporate Benefits Package
  • Relocation Assistance (if applicable)

About the Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

Harwell, Didcot, UK
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