Administering and organizing the day-to-day work of the IT Developments and assignments, testing and maintaining the ERP system, handling the troubleshooting responsibilities in accordance with the adopted policies and procedures.

Duties & Responsibilities

1. Supervising the work of staff in executing the assigned tasks.
2. Documenting the work requirements.
3. Conducting the troubleshooting activities for the technical, operational or customer service problems and taking the required corrective actions to resolve any conflict in accordance with the adopted policies and procedures.
4. Participating in the improvement and enhancement of the operational practices and procedures to improve the procedures’ and operations’ efficiency.
5. Notifying the concerned personnel or Department Head about the problems or changes in the functionality or problems.
6. Providing training and technical support to the end users.
7. Coordinating with the vendors in order to resolve the faced problems and obstacles.
8. Testing the new corrective actions before implementing them in order to stand on their applicability and effectiveness to be adopted.

Requirements

Education

• Bachelor Degree in IT or equivalent.

Qualifications/ Certificates/ Licenses

• JAVA
• DB2
• Programming
• System Analyst

Work Experience

A minimum of 5 years of experience in related fields.