IT Help Desk Analyst

Company Details

Description
OVERVIEW:

Don’t be just an employee number! Come join Terran Orbital, the leader in innovation, manufacturing and operations in the small satellite industry. We are a pioneer in the miniaturization of space technologies and the delivery of responsive space solutions. We are a unique, fast growing, and trusted team focused on quickly and economically design, build, launch, and operate state-of-the-art satellites for advanced mission constellations.

Are you a team-spirited, skilled, and enjoy providing support and technical assistance to employees who are using software, hardware, or other computer systems and need help completing tasks or troubleshooting problems? At Terran Orbital, we believe remarkable talent, enthusiasm, and creative thinking add up to great work. Terran Orbital is currently seeking a talented and growth-minded Help Desk Analyst with excellent computer and customer service skills. Microsoft systems or network certifications are preferred. This position will be responsible for providing support, troubleshooting problems, and ensuring customer satisfaction.

KEY DUTIES AND RESPONSIBILITIES:

  • Contribute to the success of a fast-growing, multidisciplinary teamServe as first point of contact for customers seeking technical assistance over the phone, email, or chat
  • Write, edit and revise training manuals for new and updated software and hardware
  • Provide technical assistance for questions and problems
  • Identify and suggest possible improvement on procedures
  • Collaborate with other teams as needed
  • Resolve problems with networks and other computer systems
  • Diagnose system errors and other issues
  • Follow up with customers to ensure full resolution of issues
  • Request feedback and/or monitor calls and other methods of correspondence to improve training methods
  • Running reports to analyze common complaints and problems
  • Installing or changing software to fix issues
  • Remotely accessing hardware or software for clients to make changes and fix problems

Requirements
QUALIFICATIONS AND SKILLS:

  • Proven working experience as an IT Help Desk Analyst
  • Microsoft Systems or network certifications
  • Strong computer skills
  • Ability to troubleshoot and diagnose problems
  • Familiarity with both, PC an Mac hardware and software
  • Experience with network repairs and analysis
  • Good customer service skills
  • Ability to communicate effectively,
  • Excellent interpersonal, oral, and written communication skills, including the ability to work effectively in a diverse team environment
  • Ability to self-govern with minimum supervision, establish workload priorities, and to utilize efficient time management practices to achieve assigned tasks
  • To conform to U.S. Government export regulations, applicant must be a U.S. citizen, lawful
  • permanent resident of the U.S., protected individual as defined by 22 CFR §120.1

ADDITIONAL DIFFERENTIATORS:

Ability to translate complex technical topics in a clear and compelling fashion
Desire to learn new skills as required and develop expertise in areas that may be unfamiliar

Benefits
BENEFITS:

401(K)

Generous PTO with floating holidays and flexible vacation policy

Company-paid comprehensive medical, dental, and vision coverage

Access to Gradifi Refi tuition refinancing assistance

Cross-training and professional development opportunities

DISCLAIMER

To comply with U.S. Government space technology export regulations, applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

Terran Orbital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity, national origin/ethnicity, age, veteran status, disability status, mental or physical disability, or any other legally protected status.

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