Inmarsat has been at the forefront of global mobile satellite communications for over thirty years, and is the market leading provider of voice and high-speed data communications for users on land, at sea and in the air through its constellation of 13 geostationary satellites.  Inmarsat plc is a FTSE listed company with a profitable track record and significant growth aspirations. This is represented by more than 55 nationalities in the workforce, reflecting the global and dynamic nature of the business. With an investment of over $3 billion in its latest network infrastructure, Inmarsat is at the forefront of global mobile communications innovation.

Chief Operations Office 

Inmarsat’s Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions from Satellite Operations to Customer Service and Service Delivery, Network Operations and Service Assurance to Group IT, One IT, Cyber Security and the Digital office.

Primary role purpose:

To coordinate, plan and ensure all installation and service jobs in the designated APAC locations run smoothly, while utilizing our resources efficiently.

Key Responsibilities:

General

• Identify, assess and prioritize all installation and service jobs in the designated APAC locations
• Manage allocation of engineer resources
• Report status of completed and planned installations and annual services to Team Lead
• Ensure safety and quality control of work performed
• Report/escalate any issues to line manager

Annual Service Jobs

• Actively look for annual services in the region
• Establish contact and plan services with the customer
• Obtain PO for the job where applicable
• Dispatch Engineer when needed
• Manage travel arrangements where applicable
• Check that documentation is updated by engineers after services are completed
• Arrange follow up service if required
• Record complete and accurate information on service job status, including updating of SharePoint, OTRS, service calendar, Inmarsat Maritime Management System, CRM, Install Central and any other relevant information management system.

Installation Jobs

• Process installation jobs handed over from Project or Sales
• Establish contact and plan services with the customer
• Obtain PO for the job where applicable
• Dispatch Engineer when needed
• Manage travel arrangements where applicable
• Check that documentation is updated by engineers after services are completed
• Arrange follow up service if required
• Record complete and accurate information on service job status, including updating of SharePoint, service calendar, Install Central and any other relevant information management system.

Essential Knowledge and Skills:

• Technical qualification at Diploma level or Bachelor level
• Lack of education can be replaced by relevant experience, 3-5 years’ relevant work experience from project management or marine related industry preferred
• Excellent communication and problem solving skills

Personal Characteristics:

• Positive service attitude and able to work in tight schedules
• Ability to work systematically and structured
• Self-driven and good team player
• Fluent in English both orally and in writing
• Ability to identify with the Inmarsat values

Inmarsat Values

Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

• Accountability – taking ownership, getting results and keeping our promises
• Respect – collaborating, embracing diversity and valuing differences
• Excellence – creating bold solutions for our customers and putting quality at the heart of everything we do