Viasat is a global communications company that believes everyone and everything in the world can be connected. With offices in 24 countries around the world, our mission shapes how consumers, businesses, governments and militaries around the world communicate and connect. Viasat is developing the ultimate global communications network to power high-quality, reliable, secure, affordable, fast connections to positively impact people’s lives anywhere they are—on the ground, in the air or at sea, while building a sustainable future in space.
Chief Operations Office
The Chief Operations Office (COO) plays a vital role managing the services that keep our business running and delivering to our customers. COO consists of 9 functions including: Satellite Operations, Network Operations, Service Assurance, Service Delivery Aviation and Customer Assurance, Service Delivery and Supply Chain, Project Management Office, Global Cyber Security and Group IT
Primary role purpose:
Viasat has recently approved a number of new initiatives that significantly change the products and services that our customers will use. Some of these initiatives could change the way that people live and communicate with each other in a ground-breaking way.
We are looking to build on an already existing project and programme delivery team to increase the capability and capacity of the team. A team of people who think and act differently, we look to this as our strength and look to create a culture around this. We are not looking for superheroes or big egos, but people who can take a concept or idea and conduct a team of people to deliver the unknown with a quiet confidence.
Reporting to the Director, Programme and Project Management, the Programme Manager is an important and strategic role that will deliver some of Viasat’s new product initiatives and the projects and programmes required to support these. In this role, you will work on a wide range of Projects and be assigned your own complex, multi-disciplinary programme. You will work with stakeholders to plan outcomes, requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company.
You and your team will span offices and time zones so you will need to be able to coordinate accordingly and keep everyone up to date on progress and deadlines.
In addition to your Programme Manager role you can expect to be involved in the Programme and Project Delivery Management team, taking oversight for a related section of the portfolio, and working with stakeholders to understand trade-offs, ensure quality of delivery, and track that projects are delivering against their outcomes.
Finally, your role will involve the management of Project Management team members who are delivering projects within your portfolio. Giving them support, direction and coaching to ensure world class project delivery.
- Lead the planning and execution of assigned programme and/or projects
- Ensure programme and/or projects deliver business case outcomes
- Manage project resource allocations (including requests for additional Project Management support) in line with the Offer Roadmap, small change and development pipeline
- Ensure programme and/or projects are delivered within scope, schedule, and budget through collaborating with a cross functional matrix of teams
- Ensure mechanisms are in place for the definition and tracking of all programme activities
- Hold members of the cross functional team to account for their deliverables and own the resolution of project deliverables which are off track including management against agreed recovery / mitigation plans
- Ensure the team are supported in the delivery of assigned projects
- Manage and encourage new ideas from colleagues to foster improvements through innovation
Essential Knowledge and Skills:
- Project Management Professional with knowledge of project methods (e.g., PRINCE2, PMP, MSP, Six Sigma) and Agile delivery methodologies (e.g., Agile PM, Scrum SAFe, DSDM)
- Strong project delivery skills including accurate project planning, delivering to milestone dates, managing resources effectively, and communicating status effectively
- Experience with the product development lifecycle
- Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot and diagnose complex project issues; translating findings into alternatives and solutions; and identifying risks and impacts and schedule adjustments to facilitate leaders’ decision-making
- Ability to work globally with and influence stakeholders in a complex organisation
- Ability to bridge the gap between technical and non-technical stakeholders
- Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others
- Strong delegation skills involving prioritising and reprioritising projects and oversight of projects of various size and complexity
- Create and maintain an environment that energises people to achieve high levels of performance and encourages people to learn from experiences
- The ability to hold two opposing ideas and still be able to function
- Recognise that it is about the team achieving the goal and not about yourself!
- The resilience to maintain a stable drive and demonstrate calmness in the chaos
You must be eligible to work in this location advertised.
Our culture and ways of working
Our values define Inmarsat’s culture and represent what we believe in. Inmarsat employees aspire to behaviours that support our values, which create a stronger working environment and lie at the heart of our continued success as an organisation.
- Customer – we provide a unique value to our customers
- Accountability – we take ownership, we deliver results, and we keep our promises
- Respect – we collaborate, we embrace and celebrate diversity and we value difference
- Excellence – we create bold solutions for our customers and put quality at the heart of everything we do
We also value and encourage a healthy work-life balance, so we offer flexible working wherever possible. Depending on the operational requirements of your job and your team, we can offer compressed hours (nine-day fortnight), hybrid office-remote working, and flexibility during your working day to take care of personal commitments.
At Inmarsat we want the best people for the job, and we warmly welcome applications from you if you’re suitably qualified and eligible, regardless of your sex, gender, age, race, ethnicity, disability, sexuality, gender identity, neurodiverse qualities, religion or belief, marital status, pregnancy, or maternity status.
Inmarsat is signed up to the Halo Hair Code, which aims to protect employees who come to work with natural hair and protective hairstyles associated with their racial, ethnic, and cultural identities.
To give you the best experience possible during your application process and interview, we can make adjustments. For example, if you’re visually impaired we’ll happily meet you locally and help you find your way to our office, or if you have neurodiverse qualities, we can provide you with additional support to help you prepare for your interview. Please let our Resourcing Team know if there are any ways in which we can support you.